First impression with Microsoft Virtual Agent – integrated with Flow and Dynamics Sales

Just before the summer vacation, I tested for the first time Microsoft Virtual Agent, partly because I wanted to bring something exciting to present before a customer visit, but also to see how simple (or how difficult?) it really is to configure and "train" a Bot to handle issues via the website. In addition, I wanted to test Flow and Dynamics Sales integration with the Bot.

Absalon and Dynavigate becomes Absfront

As the world-wide market for Customer Relationship Management is estimated to grow from 40 BUSD today to 80 BUSD in 2025 there are a greater need of companies with expertise and focus to support businesses when developing their future CRM-initiatives. With the track-record and expertise that Absalon and Dynavigate combines, the merged company – named Absfront - will be uniquely positioned in order to help business embracing new technologies like Digital Marketing, Artificial Intelligence and Powerapps built on the Microsoft Dynamics 365-platform.